Among all of the advantages, one decisive plus point exists: XTPACK EUROPE Service. We deliver qualified machines and are also responsible for after-sales service. We seriously take care of service, and are committed to helping our customers in the best way. We have enthusiastic and professional technical support and service teams with sufficient spare parts and maintenance tools.
First-class service means:
● You will get professional on-site (or on-line) advice from experienced consultants in the sales and project team
● No matter where you are in Europe, we can resolve your problems quickly and accurately through remote diagnosis controller
● We customize your machines based on your special requirements
● Meetings will be arranged between the customers and project teams
● Drawings will be provided before the production
● We arrange the best loading solution for your machines
● We send engineers to your plant for machines installation and operation training
● Machine operation and maintenance support will be provided
● Continuous customer support is always with you
Customer’s requirement is our first priority. We could provide you reliable, fast and professional service through telephone, network and on-site at any time. Normally, we send our customer one set of spare parts together with the machines when we deliver the balers..
During the warranty, we provide new parts free of charge for you to replace, exclude the parts broken that caused by improper operation.
In our spare parts department, you will get professional technical advice, as well as the relevant information regarding all products and services.
We provide door-to-door maintenance service, as well as the training courses to your operators. Take the horizontal balers for example, normally, we send one or two engineers to your plant for commissioning and training. Only 5 days is required if you already put the machine and conveyor in the right place and finish the electric connection etc. You only have to take care of the round trip air tickets, local transportation, food and accommodation for our engineers.
We have professional after-sales team and we own rich on-site operation experience, which is your best choice ever.